Intake Labs

#Intake B2B: Terms of Service

Last updated: 2026-05-16

These Terms of Service ("Agreement") govern access to and use of Intake B2B: Wholesale Approval (the "app"), a Shopify app operated by Intake Labs. By installing, accessing, or using the app, the Shopify merchant installing the app ("Merchant") agrees to this Agreement.

#1. Acceptance of Terms

Merchant accepts this Agreement by installing the app, authorizing the app through Shopify, approving the app's Shopify billing charge, or continuing to use the app after receiving notice of updated terms. If you install or use the app on behalf of a business, you represent that you have authority to bind that business to this Agreement.

If Merchant does not agree to this Agreement, Merchant must not install or use the app.

#2. Definitions

#3. Scope of Responsibility

Workflow software, not compliance services. The app provides software to help Merchants manage wholesale-buyer application workflows. The app does not provide legal advice, tax advice, compliance services, age-verification services, document-authentication services, or resale-certificate-validation services. Merchant is solely responsible for: (i) deciding whether to approve any applicant for wholesale access; (ii) verifying the validity, currency, and sufficiency of any license, resale certificate, tax exemption, or other document submitted by an applicant; (iii) complying with all applicable laws governing wholesale onboarding, including consumer protection, tax, sanctions, and data protection laws applicable in Merchant's jurisdiction and the jurisdictions of Merchant's applicants; and (iv) ensuring the accuracy and lawfulness of any information collected from applicants through the app. The app does not certify that any uploaded document is valid, current, genuine, or sufficient for audit or regulatory purposes.

#4. License and Scope of Use

Subject to this Agreement and Merchant's payment of applicable Shopify-billed fees, Intake Labs grants Merchant a limited, non-exclusive, non-transferable, revocable license to install and use the app solely within Merchant's Shopify store for Merchant's internal wholesale-buyer onboarding workflow.

Merchant must not:

#5. Merchant Responsibilities

Merchant is responsible for:

#6. Service Description and Limitations

The app helps Merchant collect and review wholesale applications through a Shopify app proxy form, manage submitted applications in the embedded Shopify admin, request additional information, reject applications, approve applications, and create or link Shopify B2B Company records.

Current app capabilities include:

The app has the following launch limitations:

#7. Subscription, Fees, and Billing

The app is offered as a flat subscription billed through Shopify at USD 29 per month with a 14-day free trial, unless Shopify displays different approved pricing during installation or billing approval.

Shopify handles billing, payment collection, charge approval, trials, invoices, taxes where applicable, and cancellation mechanics. Merchant can cancel by uninstalling the app from its Shopify store. Cancellation stops future subscription billing through Shopify, subject to Shopify's billing rules and any charges already accrued.

Intake Labs may change pricing for future billing periods by providing notice through Shopify, the app, email, or another reasonable channel permitted by Shopify.

#8. Intellectual Property

Intake Labs retains all rights, title, and interest in and to the app, including software, workflows, user interface, documentation, trade names, trademarks, service marks, and other intellectual property.

Merchant retains all rights, title, and interest in Merchant Data, Merchant's store, Merchant's business information, Merchant configuration, applicant submissions, and Merchant's own trademarks and content. Merchant grants Intake Labs the limited rights necessary to host, process, transmit, display, and delete Merchant Data solely to provide and operate the app and comply with applicable Shopify and legal obligations.

#9. Data, Privacy, and Security

The app's data-handling commitments are described in the Privacy Policy at https://privacy.intake-labs.com. The Privacy Policy explains the categories of data processed, subprocessors, retention behavior, Shopify compliance webhooks, document storage, and contact information for privacy requests.

Intake Labs will maintain industry-standard administrative, technical, and organizational measures designed to protect Merchant Data processed by the app. Intake Labs will notify Shopify within 24 hours after becoming aware of a confirmed security breach involving Merchant Data, as required by applicable Shopify Partner Program obligations. Intake Labs will notify affected merchants and individuals as described in the Privacy Policy and as required by applicable law.

Merchant remains responsible for its own privacy notices, lawful basis for processing applicant data, applicant communications, legal compliance, and responses to applicant requests except where the app processes data on Merchant's documented instructions.

#10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the app is provided "as is" and "as available." Intake Labs disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.

Intake Labs does not warrant that the app will meet Merchant's requirements, that Shopify APIs will always be available, that applicant submissions will be complete or accurate, that uploaded documents are valid or authentic, that Shopify sync operations will always succeed, or that every error can be automatically recovered.

#11. Limitation of Liability

To the fullest extent permitted by applicable law, the total aggregate liability of either party arising out of or relating to this Agreement, whether in contract, tort (including negligence), strict liability, breach of confidentiality, breach of data protection or data security obligations, or any other legal theory, will not exceed the greater of (i) the fees paid by Merchant under this Agreement during the twelve (12) months immediately preceding the event giving rise to liability, or (ii) five hundred US dollars (USD 500).

The foregoing cap does NOT apply to: (a) Merchant's obligation to pay fees owed; (b) liability arising from fraud, willful misconduct, or gross negligence to the extent such liability cannot be limited by applicable law; (c) infringement by either party of the other party's intellectual property rights; (d) liability for death or personal injury caused by negligence; or (e) any other liability that cannot be limited or excluded by applicable law.

In no event will either party be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost goodwill, loss of business opportunity, loss of data, or cost of substitute services, even if advised of the possibility of such damages.

#12. Indemnification

Merchant will defend, indemnify, and hold harmless Intake Labs from and against third-party claims, damages, liabilities, costs, and expenses arising from: (a) Merchant's unlawful use of the app; (b) Merchant's applicant-facing notices, products, services, or wholesale approval decisions; (c) Merchant's failure to verify applicant documents or comply with applicable laws; or (d) Merchant Data submitted to the app, except to the extent the claim arises from Intake Labs' breach of this Agreement.

Intake Labs will defend, indemnify, and hold harmless Merchant from and against third-party claims alleging that the app, as provided by Intake Labs and used according to this Agreement, infringes that third party's intellectual property rights. Intake Labs has no obligation for claims arising from Merchant Data, Merchant's Shopify store configuration, Merchant's misuse of the app, modifications not made by Intake Labs, or use of the app in combination with systems or content not provided by Intake Labs.

The indemnified party must promptly notify the indemnifying party of the claim, provide reasonable cooperation, and allow the indemnifying party to control the defense and settlement, provided that no settlement may impose non-monetary obligations or admissions on the indemnified party without its consent.

#13. Term and Termination

This Agreement begins when Merchant installs or first uses the app and continues until terminated.

Merchant may terminate this Agreement by uninstalling the app from its Shopify store. Intake Labs may terminate or suspend access to the app if Merchant materially breaches this Agreement, fails to pay applicable Shopify-billed fees, uses the app unlawfully, creates security or platform risk, or if Shopify requires suspension or removal.

After termination:

#14. Modifications to the Terms

Intake Labs may update this Agreement from time to time. Intake Labs will provide notice of material changes by email, in-app notice, changelog, or another reasonable channel. Continued use of the app after the effective date of updated terms constitutes acceptance of the updated terms.

If Merchant does not agree to updated terms, Merchant must stop using and uninstall the app.

#15. Assignment

We may assign this Agreement, in whole or in part, to any successor entity controlled by us or to any entity that acquires substantially all of our business or assets, without notice to or consent from Merchant, provided that the successor assumes all of our obligations under this Agreement.

Merchant may not assign this Agreement without Intake Labs' prior written consent, except to a successor that acquires substantially all of Merchant's business or assets and assumes Merchant's obligations under this Agreement.

#16. Governing Law and Venue

This Agreement is governed by the laws of the Dubai International Financial Centre (DIFC). Any dispute arising out of or relating to this Agreement is resolved exclusively by the DIFC Courts, including the DIFC Courts Small Claims Tribunal where the matter is within its jurisdictional limits. Each party retains the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights, enforce its confidentiality rights, or enforce a judgment of the DIFC Courts.

#17. Contact

Intake Labs is operated as a sole proprietorship based in Dubai, United Arab Emirates.

For support, billing questions, or questions about these Terms, contact:

support@intake-labs.com

Privacy requests should be sent through the process described in the Privacy Policy at https://privacy.intake-labs.com.

#Source References

These references ground the operational statements above in the current codebase: